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Customer First
Explore how we put people at the heart of everything we do. From tailored solutions to stories of partnership and care, this category highlights our commitment to understanding customer needs, building trust, and delivering exceptional service every time.


National Relaxation Day: How Does Your Environment Make You Feel?
We often think relaxation is about what we do but what about where we do it? This National Relaxation Day, we're exploring how the spaces where we live, work and play can influence how we feel, and sharing three simple ways to stop, look around and ask: does this environment make me feel the way I want to feel?

Claire Barrett
1 day ago2 min read
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We are only custodians
A solar eclipse, 64 years and a reminder that we're only custodians for a while. Today, members of the Vital team had the opportunity to watch the partial solar eclipse from Carnewas on the north Cornwall coast. It was an incredible sight. But while watching the Moon slowly move across the Sun, something else struck us. The last total solar eclipse visible from mainland Britain was 27 years ago. The next will be in 2090 - 64 years from now. And that raises an interesting ques

Claire Barrett
3 days ago2 min read
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The Leadership Lessons I Learned From My Mum 💜
Mother’s Day is a chance to pause and reflect. In business we often talk about growth, targets, strategy and success. But many of the values that shape us as leaders actually come from much earlier in life. For me, those lessons started with my mum. Through life’s ups and downs she has always been a tower of strength for our family. Encouragement when things were difficult, pride when things went well, and the steady reminder to keep going when things felt uncertain. Those l

Nick Calcutt
Mar 171 min read
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The Wobble That Changed Everything
Last place in 2024. Second place after round one in 2025.Impossible? That's what everyone thought.When my team scored 30 points in that opening round ...

Nick Calcutt
Nov 10, 20256 min read
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What Grounds Care taught me about life ...
What Grounds Care taught me about life...

Nick Calcutt
Oct 22, 20250 min read
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Your Building Is Talking To Your Mental Health
Your building talks. It whispers to every person who walks through your doors.October 10th marks World Mental Health Day. And while most conversations...

Claire Barrett
Oct 6, 20252 min read
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