Communication: The Overlooked Part of Grounds Management

Grounds work is often visible. Communication about it is not.

In many schools, frustration doesn’t arise because the work is poor. It arises because people weren’t informed.

Unexpected noise. Equipment on site. Restricted access areas. Staff answering questions they weren’t prepared for. These small gaps in communication can quickly create unnecessary friction.

Why communication matters

When communication is structured and consistent:

• Staff know what to expect

• Leadership teams have visibility

• Parents aren’t surprised by visible changes

• Site teams feel supported rather than disrupted

What effective communication looks like

Effective contractor communication is simple and proactive:

• Confirmed visit schedules

• Clear outline of tasks

• Updates if plans change

• Visible reporting after completion

When expectations are managed clearly, complaints reduce — even when work remains the same.

The difference is rarely the mower, the hedge trimmer, or the task itself.It’s whether people knew it was happening.

Good communication isn’t accidental — it’s structured.

If you’re unsure whether your current setup prevents complaints or creates them, we’re happy to review it with you.

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